BAZ Voice-of-Customer Engine
NPS Calculator
Net Promoter Score = %promoters − %detractors (−100…+100). The one number that predicts retention.
Your numbers
Your result — computed live
NPS
45
NPS 45 — good but improvable.
NPS = % Promoters − % Detractors
The canon
The one growth number that predicts retention — measure it, then close the loop.
The benchmark
>50 excellent, 0–30 good, <0 means detractors outweigh promoters.
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This calculator runs the BAZ Voice-of-Customer Engine — the same algorithm BAZ runs for paying clients.